How Jay doubled his client base with Puzzl
A case study with Delisle Domain
Delisle Domain is a Webflow development studio focused on conversion optimized websites. He’s worked with many companies like Tweethunter, in increasing their website performance by over 40%.
We sat down with Jay Delisle, founder at Delisle Domain, to learn how the studio doubled their client base after using Puzzl. We discuss:
- The underlying pain points other workflow software didn’t solve
- His favorite key features spawning from Puzzl’s core flexibility
- Why Jay doesn’t hesitate to recommend Puzzl to every digital service business he knows
Delisle Domain struggled with slow feedback loops & disorganized systems
Two underlying pain points attributed to Jay’s struggles before using Puzzl:
- Long email threads to communicate with clients made things confusing and easy to miss important information.
- Lack of distinction between pre-project negotiation and actual project work.
Using other workflow software only proved to be more rigid, adding problems like:
- Limited to offering and invoicing a single service type
- Missing customizability to move projects through the kickoff as he liked.
Maximize through 3 fronts:
Jay decided to start side hustling in 2021 and quickly faced a strict client capacity limit. With the manual admin work that took up nearly half of his time, Delisle Domain needed a better solution.
In early 2023, Jay got access to Puzzl and immediately switched all business operations over. He quickly saw that Puzzl handled all of his busy work, freeing up his time and allowing him to double the number of clients he was able to take on.
1. Easier Service Offerings & Invoicing
Puzzl is made specifically for digital service businesses, enabling users to have multiple different service offerings, with different invoicing frequencies. Jay cites that other workflow software he’s used is too rigid to support this ever adapting and changing business model, limiting users to a single business model.
💪🏻 Puzzl’s core flexibility allowed Jay to run recurring, productized package, and custom quote projects.
2. Efficient Kickoff & Communication
Jay handles all pre-project comms like negotiation and scope on email, and then transitions to Puzzl for project comms. This fresh start allows for a refocus and mindset shift necessary for a proper progression.
The key transition moment? When the client signs the contract, pays an indicated amount upfront, and gets onboarded onto the portal, where they now communicate. Jay sets this series of actions up in Puzzl in a few short minutes.
He’s even able to pre-send a welcome message to the client in Puzzl’s new project flow, so the client is greeted with action items, like sharing their Webflow space, as soon as they get onto the portal.
⌛ Puzzl significantly reduces kickoff time by automating all necessary admin load, allowing Jay to get to work on the project immediately.
3. Request Management
Jay is quickly able to address every client request in an easy way with Puzzl’s built in requests. Clients can send requests as a special type of message, which adds the request to Jay’s task board. Then, the client’s able to monitor Jay’s progress with the task as he changes its status.
Plus, Jay is also able to quickly iterate across deliverable drafts by being able to convert client feedback into tasks at the click of a button.
✈️ Puzzl helped Jay’s project progression move efficiently and boost client satisfaction.
Delisle Domain’s optimization, powered by Puzzl.
Through Puzzl, side hustlers and digital service businesses alike are able to maximize their time, project capacity, and revenue.
With a system flexible enough to adapt as your business evolves, Puzzl is a no-brainer tool to start, run, and scale your digital service business.
Sign up for Puzzl's waitlist today.
We'll personally help you set up, move over, or do aynthing else you need.